Change of Mind
If you change your mind about your purchase and wish to return an item you must tell us within 14 days of delivery of the item to you by emailing us at firstname.lastname@example.org and secure the return of the item to us within 14 days of such notification and pay the costs of return to us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.
No refunds will be available in respect of any item in opened packaging or where any item is not in its original condition, is damaged or missing parts for reasons not due to our error.
Damaged, faulty or incorrect goods
Where goods arrive in damaged packaging and you are required to sign for receipt of the goods you must note the damage on the delivery note and should notify us at email@example.com as soon as possible.
Any damaged, faulty or incorrect goods should be returned to us within 30 days of delivery to you explainng the nature of the problem.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of the delivery of the item to us.
Late or missing refunds (if applicable)
If you haven’t received an approved refund within 14 days of delivery of the item to us, first check your bank account again.
Then contact your debit /credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your item, you should mail your item to:
HasToBeMine.com, PO Box 895, Sowerby Bridge, HX1 9UQ.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.