FAQ's

Q: Are your products genuine?

A: All of our products are 100% genuine and come in the full manufacturer's packaging.

Q: Where are you based?

A: We're based in Manchester in the UK and currently only ship to customers in Mainland United Kingdom.

Q: Do your prices include VAT?

A: No. We are not VAT registered so our products don't include VAT, so don't worry about any extra costs getting added at checkout!

Q: Do you sell perfume and aftershave gift sets?
A: Yes. We have an extensive range of gift sets from some of the biggest beauty brands. Visit our gift sets page to see what's available.

Q: Do you have more products than the ones listed on the site?
A: Every available product will be shown online. However we update our stock daily so if you can't find what you're looking for, check back in a couple of days and it might be available.

Q: Can I use more than one discount code at a time?
A: No. You can only use one discount code per transaction. However you can select "Free Standard Delivery" at checkout for orders over £50 and use a discount code in conjunction with this. 

Q: Do you have special offers?

A: Yes, we do! Sign up to our newsletter and social media accounts to be notified first. 

Q: Do you have any high street stores?
A: No we are purely an online retailer.

Q: How do I pay for my order?
A: You can pay for your order online using any major credit or debit cards and by Paypal, Apple Pay and more.

Q: What delivery options do you offer and when will my order arrive?
A: We only deliver to UK Mainland via Royal Mail and our options are:

  • Royal Mail Tracked (Express Delivery): 2-4 working days - £3.95
  • Royal Mail Tracked (Standard Delivery): 3-5 working days - £1.95
  • FREE Royal Mail Tracked (Standard Delivery): 3-5 working days (On Orders Over £50) - FREE

Q: What is your returns policy?

A: You can return the products to us in their full original unopened packaging within 28 days of receipt for a refund. If your product is damaged you can return this free of charge. For full details please see our Refund Policy.

For all other queries, please contact us.