We wanted to make you aware of some key dates in our operating hours over the next few weeks.
As some of you would have seen, if you are placing an order in the hope of giving it as a Christmas present please make sure that your order is placed by the 17th December 2020 at the latest, as this is the last time that we will be able to guarantee delivery in time for Christmas Day.
Orders placed on the 18th December 2020 onwards run the risk of not being delivered in time, due to high demand on our suppliers and couriers.
After a busy year, our suppliers and fulfilment partners will be closed over the Christmas period from 12pm on 24th December 2020 and will re-open on 4th January 2021.
During this period orders can still be placed as normal but will not be processed until week commencing 4th January 2021. Please bear this in mind when placing your order. We will update relevant parts of the website to give as much notice to customers as possible.
Orders placed between 18th - 23rd December 2020 will be fulfilled, but as stated above, will not be delivered in time for Christmas day and could experience delays. To avoid delays please order as early as possible within these dates.
Any orders placed up to 31st December 2020, will still qualify for free delivery.
If you have placed an order during this period and did not realise the fulfilment delays, and wish to cancel your order, please email us at firstname.lastname@example.org. We can action this for you and process any refunds.
Thank you for your support and patience during these unprecedented times.